What Others Have Said
I can't say enough good things about our sales rep KIM M. At the Germantown store . She was awesome to work with and with a ton of patience. We had issues before even seeing Kim but after four trips and hours of her help we got everything worked out to our complete satisfaction . Thanks again Kim for all your help !
I just wanted to express my complete happiness with the engagement ring I recently purchased. I had quite a few personal issues the first few weeks I was engaged, and by the time all was said and done, I had bought and returned 3 different rings! I couldn't believe how supportive and cooperative everyone at Kesslers was, especially my sales rep Amber. I was absolutely mortified, but everyone always made me feel special and at ease, not once letting on that I was causing any kind of trouble or inconvenience for them. I truly do now have the most beautiful ring I could ever imagine, and I will recommend Kessler's to anyone always!
My name is Meghan, and I recently visited the Greenfield store. My husband has gotten gifts for me from Kesslers in the past, but I hadn't really been in before. I had a really wonderful experience with one of your employees, Ashley. From the moment I walked in, Ashley made me feel welcome, and was attentive throughout. She was very helpful, sincere, and overall, wonderful to work with! I stopped in a few times, and it seems obvious that she enjoys her job and makes a genuine connection with guests. Although I didn't end up making a purchase, she never made me feel pressured or like I wasted her time. I posted a positive Yelp review as well, and I hope that she'll be recognized for great customer care. Please feel free to contact me if you have any questions. Many thanks again to Ashley!!
I would just like to take a moment to commend your sales associate Sara S. I recently decided to let my wife pick out a diamond necklace for herself, it was a Wednesday evening, I looked as if I couldn't rub two nickels together, but we received a level of service I would expect at any Tiffany's or that level of extravagance. I like "shiny baubles" and have always heard your advertising, which I feel is top notch, (I have a history in the advertising field) and decided to stop into your store. Whereas there are many choices for my discretionary dollars for jewelry, I have yet to be treated with this level of professionalism and friendliness, without sales pitch at any other venue of this type. It is because of this experience with Ms. Sara S. that I will indeed be returning to your store when my needs fall into the diamond jewelry category again. Thank you for living up to the expectations that your advertising offers, and thank you to Ms. Sara S., my wife loves her Kessler 81 Diamond pendant necklace. I am not sure she has taken it off yet.
The value and quality that Kesslers provides is undeniable. Kesslers brings transparency to a market that is so dependent on it! Other providers try to cloud your judgment, leaving the customer with murky diamonds. Our number one comment about the ring is, "It's so SPARKLY!" Really, what else could someone ask for?
I lived in Southeast Wisconsin for 22 years (born and raised) before moving down to Charlotte, North Carolina for a career opportunity. I met the woman I wanted to marry soon afterward, and immediately knew where I would need to go to purchase the perfect diamond. So, I bought a plane ticket and flew back up to Wisconsin. After only a few minutes at your Germantown location I locked eyes with THE stone and setting which would become my wife's engagement and wedding rings. Everyone commented about how beautiful the diamond was, how it sparkled and shimmered and popped. But there was only one opinion I truly cared about - and she loved it! My wife Amanda and I still talk about how fantastic the diamonds and rings are, as well as the great value and customer service that Kesslers provides. There is nothing on earth like finding the right girl, and having the right diamond to symbolize that commitment makes the journey even sweeter. Thanks for doing it right. - Jesse

Before I proposed to my wife I was lost, I kept hearing the commercials on the radio and after visiting some of the other jewelry stores in town I stopped in to Kesslers. I had no idea what to get my wife to be but I got a lot of help from Jay at the Madison store. He directed me to the solitaire diamond rings and told me about the awesome exchange policy. Jay had selected the perfect ring for me to propose with without breaking the bank. After we I popped the question and it was time to look for wedding bands we traded in the solitaire diamond and got my wife a beautiful three piece combo. Although it was tough for my wife to give up the first ring I gave her she quickly got over it seeing her new ring sparkle on her finger. After our first year of marriage I went back to Jay and found a beautiful set of diamond earrings. I am truly impressed with the quality of my purchases and the customer service I received from Jay. Thanks again, Adam Customer for life

Thank you , thank you to Karen at the Brookfield store! My fiancee gave me my grandma's ring when he proposed, and we took it to Kesslers to have the diamonds re-set into a new ring. Karen was so nice and was a great advocate during the design process, insuring that it look almost identical to the original. It is perfect and I wouldn't trade it for any other diamond. It means the world to me that you were able to recreate this treasure for us. Thanks! Matt and Hannah

I walked into Kesslers nervous and within 5 minutes of talking to my salesman Mark I was completely at ease. Everything was directed at me and nothing was done to make me feel uncomfortable or pressured.

Hi Richard, I had a wonderful experience with Hannah at your Middleton, WI location. She acknowledged my presence immediately with a friendly greeting. I was very pleased on how she focused on what I needed and did not attempt to upsell me to something beyond my budget. Hannah's kindness and honesty was one of the key reasons I chose to purchase my fiancés engagement ring from there. I recommended my friend to Kesslers a week later where he made a purchase as well. My proposal was perfect timing because Hannah was able to get the sizing done on time. I thank Hannah and appreciate your business.

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