Before I proposed to my wife I was lost, I kept hearing the commercials on the radio and after visiting some of the other jewelry stores in town I stopped in to Kesslers. I had no idea what to get my wife to be but I got a lot of help from Jay at the Madison store. He directed me to the solitaire diamond rings and told me about the awesome exchange policy. Jay had selected the perfect ring for me to propose with without breaking the bank. After we I popped the question and it was time to look for wedding bands we traded in the solitaire diamond and got my wife a beautiful three piece combo. Although it was tough for my wife to give up the first ring I gave her she quickly got over it seeing her new ring sparkle on her finger. After our first year of marriage I went back to Jay and found a beautiful set of diamond earrings. I am truly impressed with the quality of my purchases and the customer service I received from Jay. Thanks again, Adam Customer for life
Thank you , thank you to Karen at the Brookfield store! My fiancee gave me my grandma's ring when he proposed, and we took it to Kesslers to have the diamonds re-set into a new ring. Karen was so nice and was a great advocate during the design process, insuring that it look almost identical to the original. It is perfect and I wouldn't trade it for any other diamond. It means the world to me that you were able to recreate this treasure for us. Thanks! Matt and Hannah
Hi Richard, I had a wonderful experience with Hannah at your Middleton, WI location. She acknowledged my presence immediately with a friendly greeting. I was very pleased on how she focused on what I needed and did not attempt to upsell me to something beyond my budget. Hannah's kindness and honesty was one of the key reasons I chose to purchase my fiancés engagement ring from there. I recommended my friend to Kesslers a week later where he made a purchase as well. My proposal was perfect timing because Hannah was able to get the sizing done on time. I thank Hannah and appreciate your business.
We had gone to a different chain and found a ring she liked, which was even on sale. We thought it was perfect, but decided to sleep on the decision. On the way home we saw Kesslers and decided why not. Great thing we did, because we found the exact same ring, but it was selling for $800 less. Not only that, we found a different ring she liked even better. From the time we entered the store to the time I left with the ring in my hand a week later, we received top-notch service and quality.