Hi Richard, I had a wonderful experience with Hannah at your Middleton, WI location. She acknowledged my presence immediately with a friendly greeting. I was very pleased on how she focused on what I needed and did not attempt to upsell me to something beyond my budget. Hannah's kindness and honesty was one of the key reasons I chose to purchase my fiancés engagement ring from there. I recommended my friend to Kesslers a week later where he made a purchase as well. My proposal was perfect timing because Hannah was able to get the sizing done on time. I thank Hannah and appreciate your business.
We had gone to a different chain and found a ring she liked, which was even on sale. We thought it was perfect, but decided to sleep on the decision. On the way home we saw Kesslers and decided why not. Great thing we did, because we found the exact same ring, but it was selling for $800 less. Not only that, we found a different ring she liked even better. From the time we entered the store to the time I left with the ring in my hand a week later, we received top-notch service and quality.
We went to Kesslers to get a new setting for my wife's engagement ring. I decided to go there because of the great experience my son had picking out rings for him and his wife. There is no pressure to purchase anything, and they make everyone feel special regardless of how much they are spending.
Hi Mr. Kessler,
I am sure you're a busy man, but I wanted to share a wonderful experience my fiancée and I were able to have at your Madison store with Nicole.
It all started near the spring of 2011. My fiancée and I were gauging the market for wedding rings so when the time did come, she had what she wanted. At the time I lived in Eau Claire, WI so most of my searching occurred in Minneapolis or Eau Claire. One weekend we were down in Madison for a family vacation, and her brother and sister in-law knew we were looking for wedding rings and gave us a suggestion, "Go to Kesslers!" Why not, everywhere else we went only cared about our money and never fully satisfied us with all of our wants.
It took 37 years but I finally got the ring of my dreams. When we got engaged and then married all my husband could afford was a hand me down little diamond from his sister and a wedding band from his great grandmother. I still have and cherish them as they have so much meaning and history behind them. My husband suprised me and took me into Kesslers in Brookfield and hooked me up with Stacey K. I didn't know what my price range was but Stacey did and I ended up with a beautiuful ring and bands to match that others comment on daily. The service and attention to detail is outstanding and there is no pressure. Stacey kept looking till I found the diamond that grabbed me and then helped pick out a setting. Thank you Stacey for playing such an important part in our lives.
We have been so impressed with Kesslers. Their customer service is impecable. We see Nicole at Kesslers on Junction road in Madison every time. She is amazing. There is no pressure to buy and they are very patient. We bought both wedding bands and my engagement ring from them and have been so pleased. My engagement ring sparkles the most I've ever seen a ring sparkle. The quality is impeccable. And of course, they are always happy to clean your rings, or rhodium plate the white gold. Not to mention, their warranty policy is the best you can find! The best part about working with Nicole at Kesslers has been that we truly feel like valued customers. She knows our names and treats us like family! We love Kesslers so much that we will always buy our jewelry from them. You feel so special from the moment you walk into their store, that other local jewlery stores don't even compare. Thank you Nicole, we will be coming to see you for years to come!
My husband started off with the cheapest, and smallest engagement ring possible due to lack of funds. He had to also put it on layaway. He actually didn't even have the ring when he proposed, but I said "YES!" anyways. Since then, we've upgraded my diamond 3-4 times and just got my band for the ring last year. It's taken us 4 years to get the ring I've always wanted. I go to Kesslers on the West Side of Madison and work with Terry and she's always been so helpful, supportive of our choices, and even tells us she tells other customers about us since our story about how we upgrade is so awesome! I'm seriously a dedicated customer, and will always go back to Kesslers. Everyone there is so helpful and kind! I can't wait to upgrade my ring again, even if it is a year or two from now... I know I'll ALWAYS get the price we paid for it! Thank you Kesslers!